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Accept bank (ACH) payments

Let customers pay invoices from their bank account: turn on eCheck, allow it for each customer company, and handle a payment that bounces.

To accept bank (ACH) payments, tick Process eChecks in Settings > Admin > Financial, then tick ECheck in the payment options of each customer company that may pay this way. Bank payments need Stripe Connect.

Applies to: shops using Stripe Connect. The plain Stripe option can't take bank payments. Financial settings need the Manage Financial Settings permission.

In this article

Turn on bank payments

Process eChecks under Payment Gateway Settings

  1. Go to Settings > Admin > Financial.
  2. Under Payment Gateway Settings, check that your merchant gateway is Stripe Connect.
  3. Tick Process eChecks and save.
  4. Edit each customer company that may pay by bank account, tick ECheck in its payment options, and save.

Customers whose company doesn't have ECheck ticked won't see the bank option when they pay. To stop taking bank payments altogether, untick Process eChecks.

Before you turn it on

A bank payment can be returned days after it looks paid, for example when the account doesn't have the funds. Think about which customers you allow it for, and when you start production on orders paid this way.

A customer's bank account won't verify

When a customer pays by bank account, Stripe checks the account while they pay, usually by having them sign in to their bank. If that check fails, or their bank isn't one Stripe can check this way, the bank payment can't go through, and trying again won't help. Your customer can:

  • pay by card instead, if their company has card payments allowed; or
  • pay by check or bank transfer outside Allmoxy, and you record it as a manual payment. See Take a payment for a customer.

If you think the check should have worked, send us the order number and the time they tried, through the Support Center.

If a bank payment bounces

  1. Go to Financial > Payment Receipts and open the payment.
  2. Choose This Check Bounced and enter the fee.

Allmoxy reopens the invoices the payment covered and adds a bounced payment fee invoice. Your default fee is set in Financial settings. Recording a bounce needs the Manage Financial Settings permission.

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