1. Common Questions

Customer did not receive their new account email.

I believe my customer should have gotten an email - what are the reasons someone might not receive an email from my Allmoxy instance?

When a customer signs up for an account in your Allmoxy instance, they should get an email that looks something like this:

Screen Shot 2019-02-25 at 3.51.42 PM

Here's a non-exhaustive list of reasons why people might not get a message:

  • Customer's inbox is full.
  • Customer mistyped email address when registering an account.
  • Message went to junk box because a lot of email filters default "if this address isn't in your contact list, it must be junk."
  • Customer's email provider or client could have some over-aggressive filtering that prevents commercial messages from even reaching the user's junk box.
  • Message rejected due to virus scan false positive.
  • Network congestion. Message may eventually show up after a delay.
  • Network throttling.