How do I use the CRM (customer relationship management) tools for better customer service?

Here is a class on how to do this:

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 In the class, you'll learn:

When you have the right information at your fingertips, your customers will feel like they're your only customer and become extremely loyal to you! Using collaborative inputs, you'll see how to bring your whole team together (easily) to wow customers and make your job easy! Using triggers, tasks, and tags, you'll learn how to automate great customer service right into the experience.