1. Common Questions
  2. Financial/Payments/Stripe

What happens with a customer over pays on an invoice?

I had a customer over pay an invoice and I don't know how to handle it.

If a customer uses the 'Quick Pay' box toward the bottom of their list of unpaid invoices on their dashboard, the system will apply the amount to the oldest invoices - it will just apply to as many of the outstanding invoices as it can (if their payment is more $ than is owed on the single invoice).

If they don't have any more outstanding invoices for the overpayment to apply to then the system will automatically create a credit on their account!

Side note - if they try to overpay on a single invoice (putting in the payment about on a single lone/invoice rather than using the 'Quick Pay' box) then the system will just correct the amount and only process what is owed on the invoice.