- Allmoxy
- Financial / Accounting
- Common Errors
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Allmoxy Guides
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Getting Started
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Essential Settings
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Catalog Build
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Sales / Customer Service
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Shop Floor Operations
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Inventory / Supplies
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Financial / Accounting
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Launch
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Visual Designer
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Vertical Catalog Integration (B2B)
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Template (Custom Cabinets)
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Template (SKU)
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Business Briefs
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Feature Updates
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API
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Common Errors
My customer's payment applied to wrong invoice.
Here's how to fix that!
Go to Financial Reports >Transaction Report and UNDO the payment on the incorrect invoice.
This does not refund the customer's payment, it just reverts which invoice it was applied to.
THEN you'll go to the correct invoice, apply a MANUAL payment (again because you already have the customer's money, they don't need to be charged again) and just make a note that this payment was incorrectly applied to another invoice and manually applied to the correct invoice.