How payment terms work: when invoices come due

A payment term decides when each customer's invoices come due. Every customer company has one, and a company without its own term uses your default term. Reaching the term's charge status makes the invoice due. It never charges a card on its own.

Applies to: catalog and project orders. Admins and employees who work with customer accounts.

In this article

When is my customer charged?
The three term types
How the due date is worked out
What happens when you change a customer's term
Things to know

When is my customer charged?

Allmoxy doesn't charge your customer's card when an order reaches a status. Reaching the charge status makes the invoice due: it sets the charge date, starts the grace period, and puts the invoice on statements and past due reminders. Your customer then pays online, or your team takes the payment.

Allmoxy charges a saved card on its own in only two cases: when a product subscription renews and has a card attached, and when your customer pays for an order that includes prepaid supplier items, so the supplier can be paid.

The three term types

Pay Before Processing: when the customer submits an order, they go straight to payment for the full total. The order stays a bid until it is paid in full, and the payment is what places it. A partial payment leaves it a bid.
Standard Net: the customer places the order and pays later. The invoice comes due when the order reaches the term's charge status, plus any grace days.
Deposit Required: the customer pays a percentage when they submit, an optional second percentage at a middle status, and the balance at the final status. See Require a deposit before production.

Customers who aren't required to pay first see a Pay Later link on the payment screen. Pay Before Processing customers don't.

How the due date is worked out

Due date = charge date + grace days.

The charge date is the date the order reached the term's charge status. If an order ships without ever reaching its charge status, shipping sets the charge date.
Grace days are set on the term. They're calendar days.

Statements, the figures on the company page, the Order Past Due By trigger and finance charges all work from the due date. An invoice inside its grace days shows as current.

Charge statuses you can choose: for catalog orders, Verified, In Progress, Completed or Shipped; for project orders, Confirmed, In Production, Ready To Install, Shipped or Installed. If you run both order types, each term has a separate charge status for project orders.

For example, a Standard Net term due at Shipped with 30 grace days: an order that ships on the 1st is due on the 31st, shows as current on statements until then, and starts earning finance charges after that if you charge them.

What happens when you change a customer's term

A bid picks up the customer's current term every time it's saved, so changing the term before an order is placed takes effect right away.

Once an order is placed, it keeps the term it was placed under for its deposit and pay-first rules. The due date is the exception: the charge date follows the customer's current term. If you move a customer from a term due at Shipped to one due at In Progress, their open orders can come due earlier than they expected, so tell them before you switch.

Things to know

Charging a card automatically when an order ships isn't available. Use a Deposit Required or Pay Before Processing term if you need money before production.
The charge date is set once. Moving an order back to bid clears its invoice and ship dates but keeps the charge date.
Subscription renewals without a card sit at Ordered with no charge date, so they don't appear on statements or reminders. Move them to the charge status by hand to make them due.
The Checkout flow and Charge status settings in Financial settings don't override terms. Terms are set at Settings > Operations > Payment Terms.