Check whether an email was sent (Email Log)
Open Allmoxy's Email Log (Reports > Managerial > Email Logs) to see who an email went to and when, read, resend or forward it, and learn what isn't logged.
The Email Log at Reports > Managerial > Email Logs shows the emails and text messages Allmoxy sent from your site: who each one went to, its subject and when it was sent. Use it to settle "did that go out?" in a few seconds.
Applies to: every shop. Opening the report needs the View Email Logs and View other companies permissions.
In this article
Find an email
- Go to Reports > Managerial > Email Logs. It's also in the Available Reports list.
- Use the filters to narrow the list: the sent date range (the last three months by default), the type (email or text message), the To address and the subject line. The report remembers the filters you used last time.
- Each row shows the recipient, the sender, the subject, the type and the time it was sent. The report also shows totals and a chart of volume over the period, and you can export the list as CSV or PDF.
Read, resend or forward an email
- To open a read-only copy of an email, with its date, sender, recipient, subject and body, use the open-message icon at the end of its row. (Clicking the subject itself filters the list to that subject.)
- Resend and Forward are on the classic single-message view, which you reach from the legacy version of the report. Resend sends the email again to its original recipients. Forward sends it to the addresses you type, separated by commas; a phone number sends it as a text message.
Things to know
- Not everything is logged. The log keeps emails that were sent successfully. Failed sends aren't logged, and password reset and welcome emails are never logged. Text messages are logged too.
- A resent or forwarded email goes without its attachments. The log keeps the body only, so a resent invoice arrives without its PDF. To send the PDF again, email the invoice from the order.
- Entries older than a year are deleted.
- A trigger email that isn't in the log usually failed to send or had no eligible recipient. Check the Trigger Call Log for that trigger.