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An employee can't sign in or can't open a page

Fix the usual reasons an employee can't sign in or sees You do not have access: inactive contact, login off, shared email, missing permission, no wage.

Nearly every "I can't get in" comes down to one of a few switches on the person's contact page: their status, Allow this person to log in, a shared email, or a permission that is blank or denied. Work down the list below; each cause has the message the person sees and the fix. If the whole shop is locked out at once, skip to the last section.

Applies to: employees who manage staff access. Fixing most of these needs Add new user / edit other users profiles and, for the permission boxes, Modify permissions. An administrator can do all of it.

In this article

"Inactive or deleted" at sign-in

The person's contact is Inactive or Deleted, their company is Inactive, or Allow this person to log in is off on their contact page. Open their contact page (Contacts > Company Contacts, with inactive contacts shown), click Edit, set the status to Active, tick Allow this person to log in, and save. If a whole company's people are affected, reactivate the company first, then each contact; deactivating a company deactivated all of them.

"Invalid username or password"

Usually a wrong password, or an email address that more than one person in your shop shares: a shared email can't identify who is signing in, so sign in with the username instead. For a forgotten password, use Forgot Password on the sign-in page, which emails a reset link; if the link has stopped working, request a new one. If you'd rather set it yourself, anyone with Change username can enter a new password on the person's contact page.

Being asked to choose a new password the first time after signing in is expected and happens once.

"You do not have access to this function"

The page checks a permission the person doesn't hold, or the person isn't at your own company. Find the permission in Employee permissions: what each one does, open the person's contact page and set it to Allow (or set it on your company to give it to everyone). If the person is a contact at another company, they are a customer in Allmoxy's eyes, whatever their job title: move them to your company or add them again as an employee (Add an employee and set up their login).

A menu entry that is missing, rather than a page that refuses, is usually the same thing: most menu entries show only when the permission behind them is held.

A permission you turned off still works for one person

They have their own Allow on it, which beats the company setting, or they are an administrator, who can't be restricted. Open their contact page: a tick on the box is the override, so set it to Deny (or blank to inherit). For an administrator, the only fix is to remove Administer the entire site, which Allmoxy support does for you.

Clock In is grayed out

The person has no Hourly Wage or Weekly Salary. Someone with View/modify private data adds one in the Employee Information section of their contact page: Time cards and job time: set up time tracking.

Signed out after a break

Sessions end after a period of inactivity. On a trusted computer, tick Remember Me at sign-in to stay signed in. On shared shop-floor computers, leave it unticked so the next person doesn't inherit the session.

Operator, the order importer or a new report asks them to sign in again

The newer screens check the person's permissions when they open. If one asks for a sign-in, or offers only the previous version of a report, have the person log out and back in; that refreshes what they are allowed to see. If it persists, check the Operator and Import Tool boxes on their contact page (a Deny there turns the screen off for them).

A browser error on every page, for one person

If every page of your shop shows an error for one person (or in one browser) while it works for everyone else, the browser's stored site data is stale. Try a private window, or clear the site data for your shop's address and sign in again; close other tabs of the same shop too.

Everyone sees a payment prompt or "account suspended"

That is your Allmoxy subscription, not a login problem. The people who manage the account are shown a card form; everyone else sees a notice until a working card is saved. See Manage your Allmoxy subscription and billing.

Still stuck

Send us the person's name, what they clicked, the address of the page and a screenshot of the message, through the Report a Bug tab of the Support Center: Report a bug to Allmoxy.

Things to know

  • Three switches decide whether anyone gets in: contact Active, company Active, Allow this person to log in.
  • Shared emails need usernames. Give every employee their own email where you can.
  • "No access" is a permission, not a bug. Look it up and Allow it.
  • A person's own tick beats a company Deny. Administrators beat everything.
  • No wage, no Clock In.

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