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Change, pause or cancel your Allmoxy subscription

How Allmoxy plans are priced, how to change your plan or add a module, asking to pause, and how canceling works, with what to export first.

Your plan, a pause and a cancellation are all handled by Allmoxy for you rather than from a settings page, so this article explains how each one works and who to ask. Your card, receipts and failed payments are in Manage your Allmoxy subscription and billing.

Applies to: the owner or whoever handles your shop's bill with Allmoxy. Cancellations go through the cancellation form; other requests come by email or chat, and your Customer Success contact handles them.

In this article

How plans are priced

Allmoxy's plans are sized by how much your shop runs through Allmoxy in a year, not by the number of people using it: every plan has unlimited users. Each plan has a core software price, billed monthly or annually (annual is cheaper), and two parts you can add or drop: a support plan, for hands-on help from our team, and implementation, for setting your shop up. Support and implementation are priced at cost, and you can drop them once you no longer need them.

The current plans and prices for each kind of shop are at the bottom of its page on allmoxy.com: for example production cabinet shops at https://www.allmoxy.com/segments/production-cabinets, with pages for custom shops, closets, components, dealers and suppliers under Solutions on allmoxy.com.

If your shop signed an agreement with Allmoxy, the agreement sets your price and term. Before it renews, your Customer Success contact reviews your plan with you, based on what your shop is running through Allmoxy, and confirms the renewal price in writing.

Change your plan or add a module

Ask your Customer Success contact, or use the Report a Bug chat, to move to a different plan, add or remove a module (such as API or Operator), or add or drop a support plan. We confirm the change and its price in writing, and a module you add is switched on for your shop; it shows as Active in Settings > Admin > Account Settings > Active Modules.

Ask to pause

Allmoxy can't be paused from the app. If your shop needs a break, for example while you restructure or through a slow season, ask your Customer Success contact. Pauses are reviewed case by case, and if one is agreed we confirm in writing when billing stops and when it restarts.

Until you have that confirmation, your subscription keeps billing as normal, so send the request before your next billing date.

Cancel your subscription

  1. Fill in the cancellation form. Open the Cancel Allmoxy form and give your name, company, email, your Allmoxy address (for example yourshop.allmoxy.com) and why you're canceling, then confirm that you want to cancel. Anyone at your shop who handles the bill can send it.
  2. We confirm in writing. The confirmation gives the date your subscription ends and whether anything is left to pay. Plans bought on allmoxy.com have no contract and can be canceled anytime. If your shop signed an agreement with a term, the contract amount for that term has to be settled to cancel, and the confirmation says what that is.
  3. Billing stops. No charges are made after the end date. If a charge goes through after it, tell us and we'll refund it.
  4. Logins close. After the end date, your shop and its logins are switched off.

A sandbox, the API add-on or an open services agreement is separate from the main subscription: say in your request if those should end too.

Before you go: get your data out

Export what you want to keep before your end date, because you won't be able to sign in afterwards. Customers and contacts, supplies, invoices, sales orders, credit memos and every report can be downloaded as CSV files; the full list is in Security, your data and Allmoxy's terms, under "Can I download everything as a backup?". If you use QuickBooks Online or another accounting connection, check your books are complete first; nothing is sent to them after your shop is switched off.

If you need records from Allmoxy after your end date, ask your Customer Success contact.

Things to know

  • Plans scale with your work, not your headcount. Unlimited users on every plan.
  • Prices are on allmoxy.com. Each kind of shop has its own plans at the bottom of its Solutions page.
  • An agreement you signed wins. Its price and term apply until it ends.
  • A pause isn't a pause until it's confirmed. Billing continues until we confirm it in writing.
  • Cancel with the form. You get a written confirmation with the end date and anything left to pay.
  • Export first. Download what you need before the end date.
  • Sandboxes and services end separately. Name them in your request.

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